Customer Care  >  FAQ
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  • Answer: Yes. All of our upholsteries are sprayed with a fire retardant spray.
  • Answer: You can use any kind of silicone spray. (Do NOT use grease). Spray the silicone spray along the axles that hold your wheel assemblies on. We recommended you do this every 30 days to keep your stroller in top shape.
  • Answer: The top layer of 0/3 baby mattress composed of layers of form and double-sided. The core layer composed of high density of spring coils which have been treated with special process. The mattress is designed according to ergonomic nature of human sleeping posture. Slightly dented (within 1 inch) on the sleeping area is the result of pressure and mild re-bounce on the layers to suit the body curve, and thus giving the most comfortable support to baby. Slightly dent is normal and it is not malfunction of the spring coils. After 3 months of first using, we recommend to turn the mattress to opposite direction, and then do it again after every 4 weeks. Your mattress will then be kept in its best support by letting the pressure spreading evenly periodically.
  • Answer: Remove all packing materials before first using. Normal care the mattress by vacuum clean or wiping the mattress surface with a slightly damp cloth, air dry and then put on fitted sheet. It is also good to kill the microbe and germ on mattress under the sun. To clean urine or vomits, use a few drops of white vinegar into mild soap diluted with water and wipe surface with sponge or cloth, wipe again with clean damp cloth until clean. Natural air dry the mattress or with slightly warm temperature. Do not use iron to dry the surface as it will damage the ticking.
  • Answer: We recommend you do your imprint on a sheet of paper (baking paper or aluminium foil) on a flat surface. This means you can move it for drying elsewhere and can easily remove the impression from the paper to turn it over while drying.
  • Answer: TROLL had been certified by FSC for the factory that situated in Lativa and gained ISO9001 for its product.
  • Answer: Quinny and Maxi Cosi are originated from Holland and was a pioneer beyond the field.
  • Answer: There are many misconceptions regarding this.This is generally said and written out of concern for babies and in short, it comes down to the fact that a baby car seat such as e.g. a Maxi-Cosi Citi or Maxi-Cosi Cabrio(Fix) should not be used excessively. Children should not lie in a fixed position for too long unnecessarily. They should have the opportunity to develop their motor skills and to stretch and relax their arms, back and neck muscles. As the manufacturer of the main car seat for babies in Europe, Maxi-Cosi has been writing this for many years in the user instructions. Do not put a baby in a car seat for the whole day for convenience, but give him/her the opportunity to develop. This also applies to baby carriers and all other products in which a baby sits, hangs or lies in a fixed position. However, if you have to make a longer car journey or travel on holiday once in a while, this is no problem at all. We recommend that you stop every 2 hours. After all, a baby has to eat and be changed regularly anyway.
  • Answer: Unfortunately there is no easy solution for this. If the belts in your car are too short, we can only recommend that you contact the car manufacturer via your garage. Note; if this involves the passenger seat, always check that this is positioned as far back as possible. The belts are then the longest. Of course, careful attention should be paid to the instructions regarding airbags. We recommend that you fit the car seat first before purchasing it. The retailer can help you with this.
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