Customer Care  >  FAQ
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  • Answer: Yes. All of our upholsteries are sprayed with a fire retardant spray.
  • Answer: You can use any kind of silicone spray. (Do NOT use grease). Spray the silicone spray along the axles that hold your wheel assemblies on. We recommended you do this every 30 days to keep your stroller in top shape.
  • Answer: Microbe and germ loves warm and humid environment, like Hong Kong weather. It is important to keep the baby cot and mattress in a clean and fresh condition. We recommend to always wiping the cot with slightly damp cloth to avoid dust from accumulating onto the surface and gap; use vacuum or slightly damp cloth to wipe the mattress surface, air dry and then put on fitted sheet. It is also good to kill the microbe and germ on mattress under the sun. You shall also pay attention on the ventilation and humidity according to weather changes. During spring time it is humid; while on hot summer, the water vapour remains after turning off the air conditioner are always the time of microbe and germ to multiply the reproduction. It is healthier to keep good ventilation. Use dehumidifier when necessary as the relative humidity is most ideal below 45%.
  • Answer: The top layer of 0/3 baby mattress composed of layers of form and double-sided. The core layer composed of high density of spring coils which have been treated with special process. The mattress is designed according to ergonomic nature of human sleeping posture. Slightly dented (within 1 inch) on the sleeping area is the result of pressure and mild re-bounce on the layers to suit the body curve, and thus giving the most comfortable support to baby. Slightly dent is normal and it is not malfunction of the spring coils. After 3 months of first using, we recommend to turn the mattress to opposite direction, and then do it again after every 4 weeks. Your mattress will then be kept in its best support by letting the pressure spreading evenly periodically.
  • Answer: As indicated in the instructions, knead the clay for at least 30 seconds before rolling it out. The longer you knead, the easier it will be to make the print.
  • Answer: We recommend you do your imprint on a sheet of paper (baking paper or aluminium foil) on a flat surface. This means you can move it for drying elsewhere and can easily remove the impression from the paper to turn it over while drying.
  • Answer: TROLL had been certified by FSC for the factory that situated in Lativa and gained ISO9001 for its product.
  • Answer: Baby car seats Group 0 or 0+ should always be positioned facing backwards and should not be used on a seat with a frontal airbag that is switched on. On some cars there is the option to switch the airbag off or to have it switched off. Note, however, that this has been found to be not without risk. If the airbag is switched on, when positioned on the front seat the car seat is right next to the point where the airbag explodes with an explosive force that is life threatening. This does not apply to side or curtain airbags. Pay careful attention to the warnings and instructions in the car seat user manual and the manual of the car in question.
  • Answer: There are many misconceptions regarding this.This is generally said and written out of concern for babies and in short, it comes down to the fact that a baby car seat such as e.g. a Maxi-Cosi Citi or Maxi-Cosi Cabrio(Fix) should not be used excessively. Children should not lie in a fixed position for too long unnecessarily. They should have the opportunity to develop their motor skills and to stretch and relax their arms, back and neck muscles. As the manufacturer of the main car seat for babies in Europe, Maxi-Cosi has been writing this for many years in the user instructions. Do not put a baby in a car seat for the whole day for convenience, but give him/her the opportunity to develop. This also applies to baby carriers and all other products in which a baby sits, hangs or lies in a fixed position. However, if you have to make a longer car journey or travel on holiday once in a while, this is no problem at all. We recommend that you stop every 2 hours. After all, a baby has to eat and be changed regularly anyway.
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